If I’m leading Starbucks today what I will do fast is increase the amount of time new baristas spend learning the ropes. New Starbucks partners are put to the test almost immediately. They don't learn anything about the company's history, My Starbucks Rewards, the Starbucks experience, or even coffee and espresso drinks. It is vital to memorize beverage recipes, but there is much more that has to be done. If I’m the head I will talk with baristas, and in my thoughts, I can discover that some new partners are usually on the floor, at the register, or behind the bar by